与Japan Travel Bike一起骑车

参加

Japan Travel Bike提供了5000多辆自行车,以一种快捷又便利的方式游览日本城市周围。并提供了一种独特、方便和有趣的方式到处去。马上注册!

骑行

骑上一辆自行车,在享受新鲜空气的同时发现东京的美丽 - 通过走上街头发现隐藏的宝石,并忘掉繁忙的火车探索真正的日本。

返还

把你的自行车停放在城市周围的自行车公园里。它既快速又无顾虑,即使自行车公园满时也可以使用!利用WiFi功能助您找到附近的自行车站停车,并稍后返还自行车。

安全守则

  • 1. 在道路上骑行;尽可能避开人行道。
  • 2.在左侧骑行时(不要在路的右侧骑车)
  • 3. 行人有在人行道上的权利。骑自行车的人必须在人行道的街道上慢慢通过。
  • 4. 遵守安全规则。
    • 在酒精的影响下不要骑车
    • 每辆自行车只有一名骑手
    • 不要平行(并排)
    • 晚上使用灯
    • 服从交通信号。在交通信号处停下来。两边看
  • 5.儿童必须戴头盔

常见问题

开始

  • 我们的自行车港口地图向您显示最近的自行车港口所在位置。
  • 请确保您在移动设备上启用了位置服务,并已授予JapanTravel.bike访问您的位置的权限。
  • 在解锁自行车之前,选择备有足够剩余电力(30%或以上)的自行车。 30%可持续约5-10公里。
  • 如果你找不到足够充电的自行车,那就去找附近其他的自行车港口 再试一次。
  • 或者,骑乘最好的自行车,骑车到附近 自行车港口 并转自行车。 看 如何交换一辆已充满电的自行车。
  • This battery of Electric bike can't keep for 24 hours. Please return to the nearest port before the battery runs out.
  • 在自行车的控制面板上点击“Start”按钮开始。
  • 输人您的4位数字密码
  • 自行车将解锁,让您可以控制
  • 将您的自行车放回指定的自行车公园后,手动启动后部自行车锁并触摸“Enter”按钮
  • 请确认控制面板显示屏显示“Return”以确认返回成功。
  • 在通行证屏幕上,点击'Return Bike'返回自行车确认自行车已成功返回。
  • *重要:在自行车停车场以外停车不会让您成功返回 - 相反,自行车将停放,但仍然对您的帐户生效,您将在之后的日期被收费。

  • You can purchase up to 10 passes per single transaction, allowing families or groups to ride together where bike availability permits.
  • If you require more than 10 passes, just re-visit the 'Buy a Pass' page to make another purchase.
  • There are two likely reasons none of the many bikes you can see are available.
    1. The bikes are already rented by an existing user, and have been parked in the port so as to obey municipal bicycle parking regulations.
    2. Our bikes are sourced from DoCoMo, one of Japan's largest telco's. They have a domestic subscription model that allows users to pre-book a bike for 20 minutes prior to picking up.
  • Therefore, you have three options when unable to find a bike available:
    1. Use our Pre-booked bike service, which guarantees you a bike.
    2. Wait 15~20 minutes to see if one or more of the bikes becomes available.
    3. Find another (quieter) bike port nearby.

在路上

  • 如果电量耗尽,自行车的控制板面可能会无法使用。
  • 尽管如此,通过关闭电源按钮,您仍然可以手动继续踩踏。找到一个附近的自行车港口,并换上充满电池的自行车。
  • HOWEVER, WHATEVER YOU DO, DO NOT LOCK YOUR BIKE WHEN THE BATTERY IS FLAT. Doing so will mean the bike cannot be unlocked again, which will make returning the bike to a port difficult to do.
  • 如果您有机械问题,请使用我们的聊天功能与我们联系,或者您可以直接联络我们的自行车供应商DBS Co.,0120-116-819(英语支援)要求自行车“Returned”按原样(即不必停在注册的自行车停泊处)。
  • 停止后,手动锁定自行车。
  • 要再重新使用,只需使用您的原始密码即可解锁自行车。
  • To get going again, just use your original passcode to unlock the bike.
  • 如果您因为任何原因需要更换自行车,您可以在任何自行车码头上进行。
  • 只要骑到任何自行车港口并将自行车停放在自行车港口附近(自行车不需要停放)。锁定自行车,点击“Enter”返回自行车,然后使用JapanTravel.Bike应用程式请求一辆新自行车*。
    1. Lock the bike with the sliding wheel lock.
    2. Press "Enter" key to return the bike.
    3. Check your bike status as "Returned" on the 'Return Bike' menu
    4. Use the JapanTravel.Bike app to request a new bike*.
    5. *Please remember your One Day Pass will only allow you to unlock a new bike once you have successfully returned the one you are using.

    6. *Only one bike at a time can be used per individual bike pass, but the bike can be switched an unlimited amount of times throughout the day.

  • 我们的自行车港口地图向您显示最近的自行车港口所在位置。
  • 请确保您在移动设备上启用了位置服务,并已授予JapanTravel.bike访问您的位置的权限。
  • If you having mechanical problems, use our chat function to contact us, or you can ask for the bike to be "Returned" as is (i.e. without having to park at a registered bike port) by calling our bike supplier, DBS Co., directly at 0120-116-819 (English supported).​ Once the bike is returned, you will be able to transfer your pass to another bike.
  • To keep registering for www.japantravel.bike quick and simple, we only have your email address as a contact. That means if you are having problems returning your bike, or some other problem, the only way we can contact you is by email. It is, therefore, your responsibility to check your email regularly during the rental, especially in the evening if you are making a late return. You can contact us either by email or by Chat, which is on the Support menu, on our web app at www.japantravel.bike.

返还/通行证管理

  • 将您的自行车放回指定的自行车公园后,手动启动后部自行车锁并触摸“Enter”按钮
  • 请确认控制面板显示屏显示“Return”以确认返回成功。
  • 在通行证屏幕上,点击'Return Bike'返回自行车确认自行车已成功返回。
  • *重要:在自行车停车场以外停车不会让您成功返回 - 相反,自行车将停放,但仍然对您的帐户生效,您将在之后的日期被收费。

  • 要返回自行车,您必须将其停放在 注册自行车港口. 自行车停泊于其他地方,将导致您被收取第二天或之后的费用。
  • 请确认您使用了后部自行车锁 - 您可能需要调整后轮轮胎以使锁能够啮合。
  • 等待5秒钟,然后再试一次。
  • 如果仍然无法归还自行车,请确认自行车位于自行车公园内(如果距离不够近,则无法返回自行车)。 联系我们
  • If the bike control panel displays any error code, please contact us directly
  • Or contact our supplier contact center (24/7) – Docomo Bikeshare Customer Support Center – 0120-116-819
  • 一天通行证失效于 同一天 (在23:59),但是,这并不代表自行车将会返还。相反,如果您的自行车没有正确退回,它将被视为有效并在23:59后收取另一天的费用。
  • Always be sure to confirm the status of your returned bike using the 'Return Bike' menu option.
  • 如果您想在隔天继续使用同一辆自行车,我们的自动更新系统可让您在第二天继续使用自行车,无忧无虑。

    如果您的通行证在23:59有一辆有效的自行车(即自行车正在使用,而不是返回),您的通行证将自动更新,提供额外的24小时继续使用您的自行车,以及自由切换自行车。
  • 为了避免您的通行证自动更新, 请确保您按照上述指示,在使用后妥善放回自行车 ()

Penalties

  • If you do not return the bike by the expiry time/date of your Day Pass, you will be charged at least one additional day of rental fee.
  • If you do not return the bike by the expiry time/date, and we cannot contact you by email the following day, you may be charged additional day(s) of rental fee.
  • If the bike is placed at a port but not locked/returned properly and someone else steals it, you may be liable for a bike search/return fee of JPY20,000 plus transport costs.
  • If the bike is stolen or damaged due to an act of negligence (such as not locking/returning the bike properly) or wilful misconduct, you may be liable for the repair/replacement cost of the bike.
  • If you park the bike in an illegal location leading to it being towed, you will be liable to pay a fine of JPY 10,000. Please make sure you are parking legally when finding a place to park your bike(s) at your hotel or other location.
  • For other terms and conditions, see the rental contract here.

Service Claims and Refunds

  • Bicycles not working, after payment and following interaction with our support team
    1. No inventory within 1km of originally visited bike port
    2. Japantravel.bike system malfunction
    3. Earthquake or similar natural calamity
  • Mistaken over-order of bicycle quantity and where you have used the over-ordered passes
  • Changed plans and other personal situations
  • Dissatisfaction due to heavy traffic, bike functionality other than malfunctions, or bike availability (and similar situations)
  • Sickness, accidents, etc. (these should be covered by your insurance)
  • Where a problem occurs that may or may not be your fault, but where your support request to our team occurs after 20:00 and you do not give us sufficient time to respond (after 20:00 each day you must give us up to 1 hour for chat and 3 hours by email to respond) before your credit card is charged at midnight for the following day's bike usage.
  • At no time will Japan Travel KK or its agents be responsible for injury, damage, loss, or death occurring to yourself or third parties, regardless of the circumstances, if caused by but not limited to your unintentional mis-use, negligence, malicious act, action by the police or other local authorities, civil disturbance, Act of God, or your lack of knowledge how to use the service and equipment properly.

今天开始骑吧

已经找到了一辆自行车?可以在30秒内开始骑行

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